Companies often require help with shipments in other ways and a freight forwarder will in many cases be set up to offer services which may include:
Export packing / professional packing
Supply of heat-treated pallets
Refrigerated storage / delivery
Roll-on / roll-off transport of cars, trucks etc.
In summary, the phrase that has been used of the freight forwarder, that he is the ‘Architect of Transport’, is surely justified. It is hard to imagine how international trade could function without his services.